BOOKING
Choice and confirmation
Do I need to register to browse the cars?
No. The catalog, specifications, base rates and date selection are available without an account. Contact details are needed only when you book.
Why the 15-minute hold?
It holds the chosen car while you confirm your phone and complete the request. If the booking is not completed, the temporary hold is released.
Why do I need an OTP code?
The one-time code confirms that the phone number belongs to the client. The code must not be shared with a manager or third parties.
Does a request mean the car is already confirmed?
The request goes into the CRM. A manager checks the details and confirms the booking; its current status is available in My account.
PRICE AND DEPOSIT
What the price includes
Why is the catalog price called a base rate?
It is quoted per day. The final quote takes into account the dates, the duration, the current rate rules and the extra services you choose.
Is the deposit included in the rental price?
No. It is a separate security amount. The currency, the refund procedure and any possible deductions are set out in the documents of the specific booking.
Can I pay with Click or Payme?
The Click and Payme payment systems are not connected yet. Agree on an available payment method with the manager before the car is handed over.
Where can I see the charges after the trip?
Payments, available documents and the booking status are shown in My account. Extra charges are issued separately.
PICK-UP AND THE TRIP
From handover to return
Can I pick up the car at the airport?
Yes, you can choose Tashkent Airport in the request. The manager confirms the exact place, time and extra conditions separately.
Can I order delivery to an address?
The form has this option. Delivery availability, the address, the time window and the cost must be agreed before the handover. More on the “Pick-up and delivery” page.
What should I check at pick-up?
The condition of the body and interior, the mileage, the fuel and the equipment. All remarks must be entered in the certificate before the rental starts.
What if I need to extend the rental?
Contact the manager before the current period ends. An extension is possible only after the following bookings are checked and a supplementary agreement is drawn up.
MY ACCOUNT
Statuses and documents
Do I need a separate password?
No. The client enters the number from their request and confirms the sign-in with a one-time code.
What is kept in the account?
Bookings and rental history, available contracts and certificates, as well as information about payments and deposits.
Can someone else’s documents be opened?
No. Access is checked against the client’s secure session and whether the document belongs to their phone number.