CONTACT CHANNELS
Choose the channel that fits your situation.
For a new rental, send an online request: the manager receives the car, the dates and your confirmed number, and contacts you about the trip itself.
Online request
The car, dates, pick-up place and preliminary quote are sent together.
Open the fleet ↗Status and documents
Open your booking, contracts and available statements by signing in with an OTP.
Go to my account ↗WHAT TO TELL THE MANAGER
The more precise the request, the faster the answer.
- New rentalThe car or class you want, the dates, the pick-up place and the number of drivers.
- Existing bookingThe booking number, the client’s name and the question: handover, documents, extension, return or payments.
- SecurityDo not forward an OTP code, a staff PIN, a password or full bank card details.
ADDRESS AND OPENING HOURS
Visits by prior arrangement.
The manager gives the exact place and meeting time when confirming the request. Do not come for the handover without an agreed address and time.
They are chosen in the booking and apply only once a manager confirms them.
DURING THE RENTAL
If your route changes or an incident happens, contact us at once.
Use the manager channel through which you confirmed the handover. Give the booking number, your location and a short description of the situation. Do not arrange an extension or a new return point on your own — changes must be confirmed and recorded.